We will answer your questions

Frequently Asked Questions

Shipping and delivery

Where do you ship your products to and how long does it take?

We ship worldwide using postal and courier services.

(We typically prepare your package and ship it the same day, with exceptions such as Christmas when order volume is higher. Package preparation time is not included in the shipping times shown below.)

  • MAINLAND SPAIN AND THE BALEARIC ISLANDS - Premium: 3 to 5 business days / Express: 2 to 4 business days.
  • CANARY ISLANDS - 3 to 10 business days.
  • PORTUGAL - 2 to 3 business days.
  • EUROPEAN UNION - 2 to 7 business days.
  • REST OF THE WORLD - 4 to 10 business days.

Delivery days: Monday to Friday only, excluding holidays
All packages will require a delivery signature to confirm that the package has been successfully delivered.

Please note that customs duties may apply in some countries outside the European Union. We cannot refund customs fees imposed by local authorities.
What are your preparation times?

We typically prepare and ship your package the same day (or within a maximum of two business days) with some exceptions, such as the Christmas season, when order volume is higher and processing delays may occur. This time is not included in shipping times.

So if, for example, you've chosen Express Shipping (2 to 4 business days), these days will begin counting from the moment the order has been prepared and delivered to the carrier. At that time, you'll receive a shipping confirmation and tracking email.
What are the shipping prices?

CONTINENT

  • North America: from €19.99 EUR
  • Central America : from €23.99 EUR
  • South America : from €23.99 EUR
  • Asia : from €10.99 EUR
  • Africa : from €29.99 EUR


SELECTION OF EUROPEAN COUNTRIES

  • Spain : from €3.99 EUR
  • Portugal : from €9.99 EUR
  • Germany : from €8.99 EUR
  • Belgium : from €17.99 EUR
  • Denmark : from €13.99 EUR
  • France : from €10.99 EUR
  • Netherlands : from €10.99 EUR
  • Italy : from €12.99 EUR
  • Norway : from €23.99 EUR
  • Sweden : from €11.99 EUR
  • Switzerland : from €14.99 EUR
Are there any customs charges?

Customers in the European Union do not have to pay any extra costs to receive a package after it has cleared customs in the destination country.

Customs duties may apply to international purchases outside the European Union . These charges are collected by the local customs authorities of the destination country, and we cannot predict their amount or reimburse them. If these fees are not paid and the package is returned to the sender, Camisetas Fútbol Sorpresa reserves the right to deduct any additional charges incurred for returning the package to our warehouse.
How can I track my order?

Typically, we'll send two emails regarding the status of your order. The first is to confirm the order, and the second will notify you that it has shipped. The second email contains a tracking number and a link so you can track its whereabouts.

Please allow 24 hours for the logistics company to update the tracking numbers.
Delayed Deliveries

Occasionally, issues may arise, but our customer service team will do everything possible to resolve them and ensure your orders reach their destination as quickly as possible.

We define a delayed package as one that hasn't arrived within the dates indicated at the time of purchase. If you don't remember this date, you can find it in the original order confirmation email.

However, a delayed delivery doesn't mean the package is lost; in fact, it's very rare for packages to be lost in transit. In the rare event that the carrier declares a package lost, we may be able to offer a full refund or a replacement, depending on your preference and stock availability. Loss declarations can only be made after a certain period of time following shipment. This varies by country, but the typical timeframe is 30 business days.

If a package doesn't arrive by the end of the estimated delivery time, please contact us and we'll open an investigation with our shipping partners. We won't be able to do so until then.

Our shipping partners will track the package on their network and provide an update that we'll share with you once we receive it. This process typically takes 2 to 3 business days, but please allow up to 7 days for the process to complete, as it may take longer during busy periods.

We won't be able to investigate a package or declare it lost if it was shipped more than 80 days ago. Please contact us as soon as possible if a package is delayed.

In some situations, our customer service team members may choose to skip the shipment tracking portion of this process. However, they will only do so if our shipping partners have already reported potential delays in the geographic area where your package is destined, as tracking will not provide any additional information.
Orders returned to sender

Orders may be returned to the sender for one or more of the following reasons:

  1. An incorrect or incomplete address
  2. An illegible label that has probably been damaged in transit
  3. Attempted delivery, without a new delivery or collection being arranged within the timeframe allocated by the carrier
  4. Delivery refused by the recipient

Once initiated by a carrier, we cannot prevent the return process. This process is slower than the outbound journey, and the return time depends on the location and reason for the return.

Returned packages may take up to 4 weeks to arrive at our warehouse, depending on the intended destination. We will email you to arrange reshipment as soon as we receive your package. We cannot issue refunds or replacements until returned packages arrive at our warehouse. In the event of loss during the return trip, we cannot issue refunds or replacement orders if the package was returned to the sender for reasons 1, 3, or 4 mentioned above.

Products

What does the surprise box include?

T-shirt boxes include:

  • 1 100% official football shirt.
  • 1 Scarf (Premium, Elite and Retro boxes only)
  • 1 Magazine
  • CFSorpresa Limited Edition Trading Cards.
  • CFSorpresa Membership Certificate.
  • CFSorpresa merchandising.

We recommend you take a look at the description of each box or at our box comparison table in the How does it work? section.
Why isn't my discount coupon working?

If you want to use a discount coupon but it's not applying to the product, it could be for these reasons:

  • The product in question is already on sale and the coupon works for non-discounted products.
  • The coupon has expired.
  • The coupon may have a maximum number of uses.
  • You may be limited to certain products and your cart does not contain those products.
  • You cannot apply more than one coupon.
Is there a list of the teams that appear in each box?

We don't have a public list of which teams appear in each box. Our stock varies daily, so it would be impossible to update the jerseys appearing in each box.

The range we set for each shirt is defined by several parameters:

  • The design you have.
  • The level of the team.
  • Exclusivity.

The range of boxes (Standard, Premium, and Elite) isn't determined solely by club level. You can find more information in our box comparison table.
The product appears in Reserve, what does this mean?

If a product is marked as backordered, it means we don't have stock available at the time of purchase, but a new stock replenishment will be made within approximately 15 to 30 days. By reserving your order, you guarantee priority delivery of the product when stock arrives at our facilities.

Once you reserve it and make the payment, you don't have to do anything else. When we receive the new inventory, we'll prepare your order and it will be shipped, notifying you by email that it has been shipped along with the tracking number. (Check your spam folder in case it arrives there)

During times like Christmas, replenishment times for ordered products may be shorter, but we can't know exactly when the carrier will arrive at our facilities with the new shipment.
Are the shirts 100% authentic?

At Camisetas Fútbol Sorpresa , we're as passionate about football as you are 🎉⚽. That's why we guarantee that all our jerseys are 100% authentic and official, directly from the teams or authorized licensees. Each jersey reflects quality, with original materials and designs. 🏆✨

We work closely with teams and licensees to ensure authenticity with every purchase. And beware of counterfeit goods! We won't hesitate to take legal action against those who try to deceive us. In short, when you choose us, you're not just getting a jersey, but also a guarantee of authenticity and football passion. ⚽️❤️
I received a box and the design is not the same as the one on the website, why?

The boxes we send to our customers always have the same design and are generic (except for the Retro and our SPQR jersey boxes). This means that regardless of whether you ordered a Premium, Standard, Pre-Match, Low-Cost, or Elite jersey, they will always be the same when you receive them.

The physical design of the Box we send does not correspond to any category.
Is there any way to differentiate the boxes by size?

Yes, if you buy several boxes of the same model but different sizes, we add a sticker on the outside of each box with the corresponding size.

The same applies if you purchase different box models: we add a sticker indicating whether it's Standard, Premium, Elite, etc.
What are the measurements of the garments?

You can check the sizes of our garments by accessing our Size Chart page.
Can you choose the shirt?

The magic of our soccer jersey surprise boxes lies in the surprise! 🎁⚽

The idea is that you don't know which jersey you'll receive, adding an exciting touch to the experience. However, if there are up to five teams you'd rather avoid, you can discard them and we'll make sure they're not in your surprise box! 😊
We are a large group, are there any volume discounts?

Yes, we do offer volume discounts. If you're five or more friends, you can use our GROUP discount coupon to save 5%.

More information here.
Do you offer promotions?

At Camisetas Fútbol Sorpresa, we love to pamper our loyal fans with promotions you won't want to miss.

Have you placed an order with us? Great! 🌟 If you share a review with a photo of your new purchase on our website, we'll give you a special discount on your next purchase. It's our way of saying, "Thank you for being part of our soccer family!"

And if you're wondering why we do it, it's simple: Your opinion matters to us. It helps us grow and offer you ever-improving service. 🚀

But be careful! Our promotions are as dynamic as football itself. They change depending on the season and special events. Therefore, we suggest you keep an eye on our social media channels and subscribe to our newsletter. That way, you'll always be up to date with the best deals... I mean, offers!

At Camisetas Fútbol Sorpresa , every day is a new opportunity to surprise you and celebrate with you our shared passion: football. 🥅❤️
How to wash and care for football shirts?

Proper care of your soccer jersey is important to keep it in good condition and prolong its lifespan. Below are three steps for washing and caring for your soccer jersey:

  1. Storage: Before washing your soccer jersey, it's important to store it properly. Make sure to fold it and place it in a cool, dry place, away from direct sunlight. It's also recommended to store it in a place free from dust and moisture.
  2. Washing: To wash your soccer jersey, follow the care instructions on the label. In general, it's recommended to wash soccer jerseys by hand or on a delicate cycle in the washing machine. Use a mild detergent and avoid fabric softeners. It's also recommended to wash the soccer jersey with similarly colored clothing to prevent discoloration.
  3. Drying: Once washed, be sure to dry your soccer jersey properly. Do not expose it to direct sunlight and avoid using a dryer. It is recommended to hang it on a clothesline or lay it flat to dry. Make sure it is completely dry before folding or storing it.

It's important to note that some soccer jerseys have a patch. This can be washed with the jersey, but it's recommended not to put it in the dryer to avoid damage. By following these three simple steps, you can keep your soccer jersey in good condition and extend its lifespan.
I don't want to be touched by a specific shirt, what do I do?

At Camisetas Fútbol Sorpresa we only allow you to discard up to 5 teams . Although we can take into consideration your personal tastes if possible beyond the discards (for example: I like dark shirts / I like flashy things / I'm not a fan of English teams...), these suggestions may not always be fulfilled.

This is because our stock varies daily and is limited, beyond the 5 teams that are discarded. Camisetas Fútbol Sorpresa reserves the right to deny the free exchange if the customer has discarded leagues, entire countries or other discards that are not the 5 TEAMS TO DISCARD.

In the event that the customer has discarded more than 5 teams (for example, 7), only the first 5 teams that are noted will be considered. If you have already made another purchase with us previously, the team you were assigned will automatically be discarded.
Does the box packaging come with the brand logo on the outside?

When packing our surprise boxes for shipping, they are placed in a plastic bag with our brand colors and logos.

At this time, we can't offer logo-free, plain packaging in case the person receiving the box is the one who will be receiving the gift and you don't want them to find out. However, please contact us so we can try to offer you a solution.

Please note that the same shipping label provided by Correos also includes our company name as the sender, and that information must always be retained.

Exchanges and returns

Do you accept exchanges and returns?

Surprise Football Shirts grants the buyer a 14-day return period from the date of delivery of the Product.

Only returns of Products that meet the following requirements will be accepted:

  • That the Product is in perfect condition (except for manufacturing defects), complete and in its original packaging.
  • That the Product has not been used in any way.

*Please note that the return logistics costs for withdrawals or returns are the buyer's responsibility. The cost for the Iberian Peninsula and the Balearic Islands will be €7.99 per package. For the Canary Islands, Ceuta, and Melilla, buyers will not have access to automatic returns. Therefore, they must send the product through a Post Office with the printed form included with the package.

**For other regions of the world, the return cost will vary by country. The buyer must cover the cost through the shipping company of their choice and include the return form inside the package. Returns cannot be processed through our returns portal.

***The above warning does not apply to products with manufacturing defects.

In the event of a size exchange and the order was placed outside of Spain, the buyer will be responsible for both the shipping costs to our facilities and the return shipping of the new size to the customer's address. For more information, please contact our Customer Service Department.

Returns will NOT be accepted in the following cases:

  • If the Products are not in perfect condition (except for manufacturing defects).
  • If more than 14 calendar days have passed since the delivery of the Product you intend to return.
  • If the Product has been damaged by misuse or negligence (exposure to chemicals, caustic substances, open flame source, excessive heat, sharp objects...).
  • Products customized by the client himself.
  • Cancellation of the programming order 2 months or less prior to the estimated delivery date of the Product.
  • If the Product has been purchased on clearance or sale.
  • If the Product was purchased through an intermediary, in this case, the return must be requested directly through the intermediary, under their return policy.

Since the purpose of our website is to send our customers a random t-shirt, we cannot accept returns or offer refunds. That said, customer satisfaction is very important to us, so in extreme cases, such as if you received a damaged or duplicate item, or if the size is significantly different than expected, we may offer an exchange.

*In the cases described above, when the customer attempts a return that is NOT subject to withdrawal under the provisions herein, the customer must assume the amount described above as "reverse logistics" and 10% of the final price of the returned product(s) for depreciation and warehouse management.

**The above warning does not apply to products with manufacturing defects.

CFS AUTOMATION SL (“SURPRISE FOOTBALL SHIRTS”) and the buyer (the “Buyer”) of the clothing items, SURPRISE FOOTBALL SHIRTS products (the “Product/s”), recognize the final consumer buyer of the Products (“User”), the deadlines for replacement and repair of the same for defective product , at all times enforceable according to the Law on the Protection of Consumers and Users .

Only returns of products that bear the original labels and the Original Product seal will be accepted. To request a return of products, please do so through our RETURNS PORTAL website.

Please note: If you wish to exchange your shirt for a different size, we will try to match the shirt you initially received, although due to stock limitations, this is not always possible. If the reason for the exchange is that you would prefer a different team shirt, we can only exchange it ONCE. The stated timeframe for exchanges is 14 days from receipt of the order.

You MUST return the shirt in the condition you received it. If you have removed the tags, we will not be able to issue an exchange.

Additionally, you MUST print and complete the following form and include it when you return your shirt to us. If you do not include this form when you return your shirt, it will be extremely difficult for us to track it, and we cannot guarantee that you will receive a replacement. Additionally, you are responsible for paying the postage for any returned items.

Download the form here

If you are unable to print the form above, you can clearly write the information we need on a separate sheet of paper and include it with your return.

For any further support, you can contact us through the ' Contact ' page.

If you're ready to make your return, you can do so by clicking the following link:

Start with my return
I want to cancel my subscription and can't. Why?

By subscribing to our surprise box subscription service, you agree to the following terms:

Minimum Order Commitment:

  • The subscription has a minimum commitment of 2 orders before it can be canceled.
  • This means you can request cancellation of your subscription only after you have received and completed at least two orders.

Policy in Case of Order Rejection:

  • If you choose to refuse an order upon delivery, the return policies for withdrawal will apply, including any associated costs as stipulated in our general return conditions.
  • Rejection of an order does not exempt you from fulfilling the minimum commitment of two orders.

Cancellation of Subscription:

  • Once you've met the minimum commitment of two orders, you can cancel your subscription at any time by contacting our customer service team or using the tools available in your account.

For more details on returns, please review our Return Policies section, where you'll find the steps and requirements for processing any issues.