Camisetas Fútbol Sorpresa grants the buyer a return period of 14 calendar days from the date of delivery of the Product.

Only returns of Products that meet the following requirements will be accepted:

• That the Product is in perfect condition (except for manufacturing defects), complete and in its original packaging.
• That the Product has not been used in any way.

*It should be noted that the cost of return logistics due to withdrawal or return has a cost that must be assumed by the buyer. The cost in the Peninsula and the Balearic Islands will be €5.99 per package. For the Canary Islands, Ceuta and Melilla, the buyer will not have access to automatic returns, so they must send the product through a Post Office with the printed form of the package.

**For the rest of the regions, the cost of return will depend on each country. The buyer must assume the cost through the transport company and attach the return form inside the package.

***The above warning does not apply to products with manufacturing defects.

Returns will NOT be accepted in the following cases:

• If the Products are not in perfect condition (except for manufacturing defects).
• If more than 14 calendar days have passed since delivery of the Product to be returned.
• If the Product has been damaged by misuse or negligence (exposure to chemicals, caustic substances, open flame source, excessive heat, sharp objects...).
• Products customized by the client.
• Cancellation of the programming order 2 months or less prior to the estimated delivery date of the Product.
• If the Product has been purchased on sale or on offer.
• If the Product has been purchased through an intermediary, in this case the return must be requested directly through the intermediary, under its returns policy.

As the purpose of our website is to send our customers a random t-shirt, we are unable to accept returns or offer refunds. That being said, our customers' satisfaction is very important to us, so in extreme cases, such as if you have received a damaged, duplicate item or if the size is very different than you expected, we may offer you an exchange.

*In the cases described, when a return is attempted by the customer that is NOT subject to withdrawal as provided herein, the customer must assume the amount described above as “reverse logistics” and 10% of the final price of the returned product or products for depreciation and warehouse management.

**The above warning does not apply to products with manufacturing defects.

CFS AUTOMATION SL (“CAMISETAS FÚTBOL SORPRESA”) and the buyer (the “Buyer”) of the clothing items, CAMISETAS FÚTBOL SORPRESA products (the “Product/s”), recognize to the final consumer buyer of the Products (“User”), the replacement and repair periods of the same due to a defective product , at all times enforceable according to the Consumer and User Protection Law .

Only returns of Products that bear the original labels and have the Original Product seal will be accepted. To request the return of Products, it must be done through our website RETURNS PORTAL

Please note; If you wish to exchange your shirt for a different size, we will try to match the shirt you initially received, although due to stock limitations this is not always possible. If the reason for the exchange is that you would prefer a shirt from another team, we can only exchange it ONCE. The stated timeframe for making the exchange is 14 days from receipt of the order.

You MUST return the shirt in the condition you received it, if you have removed the tags we will not be able to issue an exchange.

Additionally, you MUST print and complete the following form and include it when you return the shirt to us. If you do not enclose this form when you return your shirt, it will be extremely difficult for us to track it and we cannot guarantee that you will receive a replacement. Additionally, it is your responsibility to pay for postage on any returned items.

Download the form here

If you are unable to print the form above, you may clearly write the information we need on a separate sheet of paper and include it with your return.

For any further support, you can contact us via the ' Contact ' page.

If you are ready to make your return, you can do so by clicking on the following link:

Getting started with my return